Please be aware that the majority of the items that we sell are used and/or antique. These items therefore may carry minor flaws such as small scratches, marks and general wear and tear. Whilst we commit to photographing all flaws and describing all items as accurately as possible and would never mislead customers intentionally, please remember that descriptions are formulated in the opinion of an individual and are therefore subjective. Please email if you have any queries regarding an item, we are only too happy to help.
Bidding / Buy it now
You will enter into a legally binding contract to purchase the item if you're the winning bidder. You are responsible for reading the full item listing, including the seller's instructions, accepted payment methods and delivery terms before bidding. Please only bid therefore when you are 100% comfortable that you can complete the transaction having summed up all the particulars. The appropriate action will result to any person failing to complete a purchase having submitted a winning bid. An unpaid item case will be opened within four working days if payment has not been received.
Upon purchasing/winning an item we request that you make contact to arrange payment within four days. Failure to comply will ultimately result in the item being re-listed, and the appropriate action taken against the non-paying bidder.
Under certain extenuating circumstances we may be able to negotiate in the event a person is having difficulty making payment/delivery/collection. Whilst we reserve the right entirely to act at our discretion, we are very reasonable and would rather you contact us and attempt to resolve any difficulties you may have.
We now accept the following Credit/Debit Cards:
Payments can be taken in person or over the phone (Office – 01543 375872).
All calls are recorded and monitored for quality and training purposes. By providing your email address to us, you expressly consent to receive marketing and other necessary communication emails from us. If you would like to opt out of email marketing, please inform a member of staff at point of order.
We do hope you leave feedback for us. For those who prefer to stay anonymous, we will only leave feedback for you once you have left it for us.
If an item is delivered faulty or damaged, we will endeavour to replace it as soon as possible at no extra cost to the customer. Alternatively, the damaged or faulty item can be returned to us and a full refund will be given (cost of item plus delivery charge). If for any other reason the item is returned, the order will be refunded minus the delivery charge and the return cost to us. Refunds are issued via cheque in most cases. Please make sure that all items are correctly and properly wrapped in the packaging provided upon delivery (Please use Royal mail guidelines for reference. Details available on their website) Any items that are returned to us in inadequate packaging which subsequently get damaged in transit will not be refunded. Items must be returned within 14 days of receipt for a full refund less delivery and return costs – providing the item is in the same condition as it was when sold. Sales, returns and exchanges received outside of this time frame will not be accepted.
On occasions a credit note will be issued instead of a refund. Please note that credit notes are valid for a maximum of six months from the date of issue.
Reproduction items come with a twelve month guarantee from date of delivery. We will not guarantee any of our items if inappropriate cleaning products have been used and have a testing process to ascertain whether an item has been cleaned with commercial cleaning products. We do not guarantee any of our items if used outside, unless stated in the product description. Antique and vintage items do not come with a guarantee and are sold as seen.
Maintaining your products
The customer is responsible for looking after his/her products and taking the necessary measures to maintain the look of the items. Tables in particular will experience wear and tear due to the extensive use they receive. We recommend that our wood tables be treated regularly with a clear matt Osmo oil or Briwax, depending on the finish, in order to preserve their appearance. Please contact a member of staff if you would like any further advice on how to care for your furniture.