& Helpful Information
aware that the majority of the items that we sell are used and/or antique.
These items therefore may carry minor flaws such as small scratches, marks and
general wear and tear. Whilst we commit to photographing all flaws and
describing all items as accurately as possible and would never mislead
customers intentionally, please remember that descriptions are formulated in
the opinion of an individual and are therefore subjective. Please email if you have any queries
regarding an item, we are only too happy to help.
Bidding / Buy it now
enter into a legally binding contract to purchase the item if you're the
winning bidder. You are responsible for reading the full item listing, including
the seller's instructions, accepted payment methods and delivery terms before
bidding. Please only bid therefore when
you are 100% comfortable that you can complete the transaction having summed up
all the particulars. The appropriate
action will result to any person failing to complete a purchase having
submitted a winning bid. An unpaid item case will be opened within four working
days if payment has not been received.
purchasing/winning an item we request that you make contact to arrange payment
within four days. Failure to comply will
ultimately result in the item being re-listed, and the appropriate action taken
against the non-paying bidder.
extenuating circumstances we may be able to negotiate in the event a person is
having difficulty making payment/delivery/collection. Whilst we reserve the right entirely to act
at our discretion, we are very reasonable and would rather you contact us and
attempt to resolve any difficulties you may have.
We now accept
the following Credit/Debit Cards:
be taken in person or over the phone (Office – 01543 375872)
We do hope
you leave feedback for us. For those who
prefer to stay anonymous, we will only leave feedback for you once you have
left it for us.
If an item is
delivered faulty or damaged, we will endeavour to replace it as soon as
possible at no extra cost to the customer. Alternatively, the damaged or faulty
item can be returned to us and a full refund will be given (cost of item plus
delivery charge). If for any other reason the item is returned, the order will
be refunded minus the delivery charge and the return cost to us. Refunds are
issued via cheque in most cases. Please make sure that all items are correctly
and properly wrapped in the packaging provided upon delivery (Please use Royal
mail guidelines for reference. Details available on their website) Any items
that are returned to us in inadequate packaging which subsequently get damaged
in transit will not be refunded. Items must be returned within 14 days of
receipt for a full refund less delivery and return costs – providing the item
is in the same condition as it was when sold. Sales, returns and exchanges
received outside of this time frame will not be accepted.
a credit note will be issued instead of a refund. Please note that credit notes
are valid for a maximum of six months from the date of issue.
items come with a twelve month guarantee from date of delivery. We will not
guarantee any of our items if inappropriate cleaning products have been used and have a testing process to ascertain
whether an item has been cleaned with commercial cleaning products. We do not
guarantee any of our items if used outside, unless stated in the product
description. Antique and vintage items do not come with a guarantee and are
sold as seen.
Debit / Credit card
We accept most major credit cards. Please email us for further information.
Cheques / Postal orders
Please make cheques payable to Peppermill Antiques Ltd.
You can pay us through Paypal at no extra cost
ZONE 1 is our standard delivery charge. Please email us for a quote on delivery outside of ZONE 1
We offer reasonable discounts on delivery of larger orders.
Delivery usually takes 14 - 21 days
Our polite and professional 2 man delivery team will then unpack and assemble your furniture (this is for larger tables and 4 poster beds as all other items come fully assembled) in any room and remove all packaging at no extra charge. Please be aware that many of our items are fully assembled therefore please ensure that adequate access is available, we do not offer refunds on delivery charges if item can not be delivered due to restricted access, please email us if you have any questions as our knowledgeable team of experts will be only to keen to help.
Shipping: We try to make sure the shipping costs are fair, and cover the expenses necessary to get your product to you. Please only bid on an item if you are happy with the quoted shipping charges.
Feedback: We do hope you leave feedback for us, but for those who prefer to stay anonymous, we will only leave feedback for you once you have left it for us.
Faulty Items: We do our best to ensure our products reach you in perfect condition. In the unlikely event you have a problem we promise we will do our utmost to sort it quickly most of our items are dispatched by ourselves through our own delivery service but smaller items may be dispatched by independent courier who have been tried and tested by ourselves.
Note: Although we work closely with our suppliers and carriers to ensure the best possible service and convenient delivery times, we regret that delays can sometimes occur which are outside our control.